FAQs

Find below the answers to our frequently asked questions.
Who is Chest for?

Chest is for anyone who wants to understand and build their pension in an easy, rewarding, and stress-free way - especially if you:

✔️ Want to start taking control of your pension and financial future

✔️ Don’t know where to starts with pensions and find them confusing

✔️ Have multiple old pensions from past jobs and want to consolidate them in one place

✔️ Want to save effortlessly

✔️ Prefer a modern, mobile first experience instead of outdated pension platforms

✔️ Like the idea of gamified saving - earning milestones, tracking your progress with the Chest Score, getting clear suggestions on how to achieve your goals.

Whether you're employed, self-employed, or just looking to get smarter with your future finances, Chest makes it easy to understand and grow your pension.

When will Chest be launching?

We’re working towards launching our app in the second half of this year! 🚀

Before full public release, we’ll be running a beta testing phase to fine-tune the app and gather feedback.

If you’d like to be one of the first to try Chest and help shape the future of effortless pension saving, then sign up to our waitlist to get exclusive updates and early access.

How will the cashback scheme work?

It'll work like this:

1. Browse our 100+ brand partners offering cashback.

2. When shopping in-store or online, simply enter the amount to pay into the Chest app.

3. Pay through Open Banking or your nominated credit / debit card.

4. Scan the Chest code at the till, or copy it into the payment screen in your browser.

5. Cashback rates listed on the app will be applied to your purchases and  cashback earned will be invested automatically into your Chest pension.

Bonus - Remember, your cashback also gets a 25% boost when contributed thanks to tax relief!

All your cashback and the forecasted value of it at retirement, can be tracked on the Chest app.

Which brands will be part of the cashback programme?

We’re still working on our final list of brands - but expect to see many of your favourite big household names!

Stay tuned for updates!

How will the saving rules work?

Chest will use Open Banking to help you save effortlessly into your pension. For those that haven’t heard of Open Banking - it’s  a secure, regulated system that allows you to connect your bank account to approved apps like Chest, so you can make smarter money decisions, all while staying in control of your data. Once you securely link your bank account (which will take seconds), you can then set up custom saving rules tailored to things like your spending and income.

We’re still fine-tuning the details, but expect to see rules like:
✔️ Round-up purchases to save spare change, 
✔️ Set payday savings to automatically contribute a portion of your salary
✔️ Use smart saving triggers to make seamless contributions based on your spending habits.

Most importantly, you’ll always be in control - you can pause, adjust, or turn off your rules anytime. It’s a simple, stress-free way to build your pension without even thinking about it 🚀

How much extra can I expect to contribute to my pension with cashback and the Chest saving rules?

Cashback and saving rules could make a huge difference to your pension savings, and we can’t wait to show you how!

Here’s why it’s so powerful:
✔️ 25% tax top up - The government adds a 25% bonus on every pension contribution (thanks to tax relief!).
✔️ Compound growth - Your savings don’t just sit there. They grow and multiply over time.

Over the years, even small, regular contributions can add up to thousands.We’ll be sharing estimates once we have the regulatory permissions to do so before launch. Stay tuned!

Will cashback and saving rule contributions be made into my existing pension or a new one?

A new one! 🎉

With Chest, you’ll get a new personal pension (a self-invested personal pension, or SIPP for short), where your cashback and spare change will be automatically invested. 

You’ll have the option to choose from our carefully curated, easy-to-understand  investment plans - designed with low fees to ensure more of your money goes towards your future (and not into someone else’s pocket!).

And that’s not all - you’ll also be able to consolidate your existing pensions into your Chest pension, making it easier to manage everything in one place and ensure your savings are working as hard as you do.

I don’t have a personal pension. Can I still use Chest?

Yes, we’ll set one up for you!

With Chest you’ll get a new personal pension (SIPP) where your cashback and saving rule contributions will be automatically invested.

No previous pension? No problem. Chest makes it easy to start saving for your future.

Will my money / pension be secure?

Absolutely. Keeping your money safe is our top priority.

With multiple layers of protection, you can save for your future with confidence:

✔️ Held by trusted custodian - Your money will be held by a trusted third-party custodian, authorised and regulated by the FCA. They’re legally required to have safeguards in place to protect your assets, and your money is kept separate from company funds - so even if they were to go out of business, your money stays safe.

✔️ Financial Services Compensation Scheme (FSCS) protection - Your money is covered by the Financial Services Compensation Scheme (FSCS), which means you’d be entitled to compensation of up to £85,000.

✔️ Pension security - If Chest ever stopped operating, your investments wouldn’t be affected - they’d stay exactly where you left them. We’d work to find a new pension provider, or you’d have the option to move your savings elsewhere.

✔️ FCA regulations and safeguards - On top of all of this, Chest will be adhering to FCA regulatory permissions for investing services, ensuring that we will be operating in the best interests of our customers.

Will there be any fees or charges for using the Chest app?

✔️ No fees to download and use the app - We want everyone to be able to access their Chest Score and explore their pension options for free.

✔️ Low, transparent pension fees - Once you set up a personal pension (SIPP) with us and start contributing or consolidating, we will charge a small percentage-based fee based on the assets under our management. Our investment plans are designed with low fees, ensuring more of your money goes towards your future.

✔️ Cashback - When you earn cashback, Chest receives a small commission from our brand partners.

We’re committed to keeping fees fair and transparent, so you can build your pension with confidence.

Are you interested in getting in touch?
We’d love to speak with any future users or partners! 
You can reach out one of our founders, Jason, at:
hello@joinchest.com